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Product Returns

I have received the wrong wine

Sometimes things don’t go to plan and we are very sorry if you have received an incorrect wine that you did not order.

Please contact our friendly customer support team HERE and attach clear photos of the item you have received, the delivery label and the packaging.

Once you have submitted your enquiry, we will be able to review and provide you with a resolution.

My wine is faulty

Purchasing through Cellar One Australia “shop with peace of mind” policy means that we endeavour to achieve a favourable outcome if your wine is deemed faulty.

To help provide you with a speedy solution, we ask that you contact us as soon as possible HERE to let us know, providing your order number and further comments to describe the fault.

Once you have submitted your enquiry, our friendly customer support team will be able to review and help provide you with a speedy resolution.

Change of mind policy

Change of mind returns are given at the sole discretion of Cellar One Australia on a case by case basis. Please contact us HERE to check if your return can be accepted by us.

Wines that are returned without Cellar One Australia’s approval will not be eligible for a refund.