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Product Queries & Contact Us

What is the vintage of a particular wine?

Due to the large volume of wine movements through Accolade Wines warehouse which supplies wines to retail shops nationally, it is unfortunately not always possible for Cellar One Australia to guarantee the exact vintage you will receive when ordering.

So, in order to avoid causing confusion for our Cellar One Australia customers we do not always specify the vintage on the Cellar One Australia website.

Cellar One Australia can advise on the most likely vintage you will receive, however, currently it is not possible for us to guarantee the vintage.

We understand this is not ideal and are looking at how we can improve this area for our Cellar One Australia customers.

I have a specific technical question about a wine

If you want to find out more in-depth technical information about a particular wine you can submit an enquiry to us HERE

Why is the Welcome Pack a different price?

The Welcome Pack offer is valid for the first 7 days after you Join Cellar One Australia, after which time the pack is still available to purchase at $199 each.

Special note: limit of one of each ‘Welcome Pack’ per customer.

Can I buy a single bottle? How about a mixed case?

Sadly, we are unable to sell single bottles.

The extra handling costs of our warehouse team to pick and pack single bottles means it would unfortunately be way too expensive for most people to grab just one bottle.

Most of our wines are sold in pre-packed cases of six bottles so that we can keep your costs down.

On occasions we do very special release three-packs or pre-packed mixed cases, so please keep watch for these when released. They sell out fast!

Get in touch

Cellar One Australia is Accolade Wine’s premium online created exclusively for members of our extended Accolade family and friends to share our passion for new world wines.

Did you know you can also check out the Cellar One Australia 'Help Centre' for articles that may answer your questions?

Cellar One’s friendly customer support team is available Monday to Friday 9AM - 5PM (AEST), excluding public holidays.

To help speed up the process when contacting us HERE, please have your order number handy, so that our team is able to assist you.

Why haven’t I received a reply to my email?

Our friendly customer support team strive to reply to enquiries within 2-3 business days, Monday-Friday 9M-5PM (AEST), excluding public holidays.

During busy periods such as Christmas and Easter, please allow a few additional days for a response to your enquiry.

COVID-19 update

Cellar One Australia remains open during this Coronavirus pandemic to provide you with a wide range of delicious wines to purchase and have delivered FREE to your door.

We know that this incredibly challenging time is affecting our customers and that government mandates about quarantine and social distancing are impacting shipping and causing delays.

Our warehouse team endeavours to ship your order as soon as possible, however staff numbers at our warehouse and our delivery partner Australia Post may vary due to public health directions restricting business operations.

Where can I find your Terms and Conditions?

A copy of our Terms and Conditions can be found https://cellar-one-au.myshopify.com/pages/terms-of-sale