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My Orders

Where can I find my order number?

A Cellar One Australia confirmation email with your order summary will have been sent to the email address used at the time of purchase. Your order number will be in the subject line, and the email will contain a summary of the wine you have ordered and paid for.

Alternatively, you can locate your Cellar One Australia order number here https://cellar-one-au.myshopify.com/account?view=order-history

I have not received my order confirmation email

A Cellar One Australia confirmation email with your order summary will have been sent to the email address used at the time of purchase.

If your email account is Gmail, Hotmail, Live or Outlook, they can regularly miscategorise our confirmation emails as spam.

Steps:

As a first step we ask that you please check all junk/spam folders in case these emails are not directly received into your inbox.

Please add sales@cellarone.com.au to your safe senders list in your email account.

If this does not resolve the issue, please submit a general enquiry HERE to contact our friendly support team, providing your order number so they can assist you.

You can also view a copy of your order summary here https://cellar-one-au.myshopify.com/account?view=order-history

I’ve changed my mind; how do I amend my order?

If you’ve placed an order but made an error, please contact us immediately HERE and we’ll take care of it for you. Given we want to catch this as soon as we can, it’s best to let us know straight away so that we can get onto it quickly.

Where can I find my Tax Invoice Receipt?

Tax Invoices for your orders can be supplied upon request. Simply email us HERE with the order number and our friendly customer support team will email a copy to you.

Still can't find what you're looking for?Email us at info@cellarone.com.au