Found some wines that you like? Here are the next steps to complete your purchase:
1. Log into your Cellar One Australia account https://www.cellarone.com.au/customer/account/login
2. Select your product
Click 'Add to Cart' to continue shopping, or 'Shopping Cart' to proceed to checkout
Review your shopping cart and click 'Proceed to checkout'
3. Complete check out
Enter your shipping and billing details
Click ‘continue to payment’
If you have a promo code to enter, carefully type the code into the box and click ‘Apply’
If you have Cellar Dollars available, tick the ‘Use Cellar Dollars’ box
Enter your payment details: VISA, Mastercard, AMEX or PayPal
Once you have selected your payment method, click ‘Place order’ and tick the ‘By pressing Place Order you agree to our Terms & Conditions’ box
Once your order has been completed, an order confirmation email with your order summary will be sent to the email address used at the time of purchase.
Special Note: If your order is time sensitive, we suggest ordering early to allow extra transit time for your wine to arrive well in advance of your special event.
If you are unsure if your order was successful:
Check your financial institution statement to see if the funds have been deducted
Check your email inbox to see if you have received your order confirmation email from us
Check the My Orders page in your 'Dashboard' to view your purchase history https://www.cellarone.com.au/sales/order/history/
If your payment was declined during checkout:
Check if your credit card has sufficient funds
Check if your credit card number was entered correctly
Contact your financial institution to check any blocks or holds placed on the card
If this does not resolve the issue, please contact us HERE so that our friendly customer support team can provide assistance.
Cellar Points can be redeemed in 2 ways to be used against your wine purchases:
1. In the Payment section at the checkout simply move the Points Slider to select the amount you’d like to redeem on that order. If you redeem more than the amount of the order you will receive a Gift Card to the value of the difference which you can use at a later date.
2. In the green C1 Rewards Pop Up that appears on every screen of Cellar One – click “Redeem Points” and move the Points Slider to convert your Cellar Points into a Gift Card which you can use at the Checkout by entering the Gift Card code.
You can redeem your Birthday Voucher on any wine on Cellar One Australia.
To redeem your birthday voucher during checkout:
1. Ensure you are logged in with the email address the birthday voucher is attached to
2. Copy and paste the promo code received from us in our email sent to you or carefully type the promo code into the box and click ‘Apply’ to apply the promo code to your purchase
If you are having issues with your promo code, we recommend trying the following:
Check if the code has been entered correctly (case sensitive)
Check the coupon code expiration date (details can be found in our email sent to you that the promo code is attached to)
Check the coupon requirements, i.e. minimum spend (details in our email sent to you that the promo code is attached to)
Promo codes can only be used once and cannot be used in conjunction with any other codes unless otherwise specified
Please note: You must enter the code during check out. There is a 'Promo Code' box in the Payment Details section where you can enter the code before payment is confirmed.
If you have any questions about promo codes, please contact us HERE.
Cellar One Australia accepts payment via:
Unfortunately Cellar One Australia does not facilitate orders over the phone.
Yes. We use a leading encryption service to process your payment, meaning your credit card information is hidden from us.
For Accolade Wines employees who have a staff wine allowance, you may use this as a payment method if you have sufficient funds available.
At the ‘Payment Details’ page select payment method ‘Staff Allowance’ option.
Click ‘Place order’ and tick the ‘By pressing Place Order you agree to our Terms & Conditions’ box.
An order confirmation email with your order summary will be sent to the email address used at the time of purchase.
Your current staff wine allowance balance can be viewed in your ‘Dashboard’ under ‘Staff Allowance’ https://www.cellarone.com.au/storecredit/info or via your monthly Accolade Wines Statement emailed to you.
If there are insufficient funds to cover the order, the ‘Staff Allowance’ payment option will not be visible during checkout process.
Please choose another payment option such as VISA, MasterCard, AMEX or PayPal to finalise your purchase.