Found some wines that you like? Here are the next steps to complete your purchase:
Steps:
1. Log into your Cellar One Australia account https://www.cellarone.com.au/customer/account/login
2. Select your product
Click 'Add to Cart' to continue shopping, or 'Shopping Cart' to proceed to checkout
Review your shopping cart and click 'Proceed to checkout'
3. Complete check out
Enter your shipping and billing details & put a tick in the box to confirm you are over the age of 18.
Click ‘continue to payment’
If you have a discount code to enter, carefully type the code into the box and click ‘Apply’
If you have Cellar Dollars/store credit available, click on the Apply Store Credit button
Enter your payment details: VISA, Mastercard, AMEX or PayPal
Once you have selected your payment method, click ‘Place order’ and tick the ‘By pressing Place Order you agree to our Terms & Conditions’ box
Once your order has been completed, an order confirmation email with your order summary will be sent to the email address used at the time of purchase.
Special Note: If your order is time sensitive, we suggest ordering early to allow extra transit time for your wine to arrive well in advance of your special event.
If you are unsure if your order was successful:
Check your financial institution statement to see if the funds have been deducted
Check your email inbox to see if you have received your order confirmation email from us
Check the My Orders page in your 'Dashboard' to view your purchase history https://www.cellarone.com.au/sales/order/history/
If your payment was declined during checkout:
Check if your credit card has sufficient funds
Check if your credit card number was entered correctly
Contact your financial institution to check any blocks or holds placed on the card
If this does not resolve the issue, please contact us HERE so that our friendly customer support team can provide assistance.
On the checkout page on the right hand side you will see your store credit balance (Cellar Dollar balance) and a 'Apply Store Credit' button. Simply click on this button to add your available credit to the order. Please note that any remaining credit not used will be available for your next purchase.
You can redeem your Birthday Discount Code on wines that are not being promoted on Cellar One Australia, (see more details below on exclusions).
To redeem your birthday discount code during checkout:
1. Ensure you are logged in with the email address the birthday discount code is attached to
2. Copy and paste the discount code received from us in our email sent to you or carefully type the discount code into the box and click ‘Apply’ to apply the discount code to your purchase
Please note discount codes can only be used once and cannot be used in conjunction with any other discount codes unless otherwise specified, this includes site wide sales and where other discount codes are also applied at checkout
If you are having any issues please see details below about why your discount code may not be working
If you are having issues with your discount code, we recommend trying the following:
Check if the code has been entered correctly (case sensitive)
Check the discount code expiration date (details can be found in our email sent to you that the discount code is attached to)
Check the discount code requirements, i.e. minimum spend (details in our email sent to you that the discount code is attached to)
Discount codes can only be used once and cannot be used in conjunction with any other codes or site wide sales etc. unless otherwise specified
Please note: You must enter the code during check out. There is a 'Discount Code' box in the Payment Details section where you can enter the code before payment is confirmed, once entered simply hit the apply button to the right hand side of the Discount Code box.
If you have any questions about discount codes, please contact us HERE.
Cellar One Australia accepts payment via:
VISA/MasterCard/AMEX
PayPal
Unfortunately Cellar One Australia does not facilitate orders over the phone.
Yes. We use a leading encryption service to process your payment, meaning your credit card information is hidden from us.
For Accolade Wines employees who have a staff wine allowance, you may use this as a payment method if you have sufficient funds available.
At the ‘Payment Details’ page select payment method ‘Staff Allowance’ option.
Click ‘Place order’ and tick the ‘By pressing Place Order you agree to our Terms & Conditions’ box.
An order confirmation email with your order summary will be sent to the email address used at the time of purchase.
Your current staff wine allowance balance can be viewed in your ‘Dashboard’ under ‘Staff Allowance’ https://www.cellarone.com.au/storecredit/info or via your monthly Accolade Wines Statement emailed to you.
If there are insufficient funds to cover the order, the ‘Staff Allowance’ payment option will not be visible during checkout process.
Please choose another payment option such as VISA, MasterCard, AMEX or PayPal to finalise your purchase.
You move up to the next tier based on the total lifetime spend required to reach the minimum threshold for that tier. Once you reach that higher tier you will maintain that tier, unless you move up to the next tier if there is one available to move to.
